Refund and Returns Policy

The Indian Dental Laboratory Association (IDLA) strives to ensure your satisfaction with our services, events, and products. We have outlined our refund and returns policy below to provide clarity on the terms and conditions under which refunds and returns are handled.

1. General Policy

IDLA offers refunds and returns under specific circumstances as outlined in this policy. Our goal is to address any issues you may have with our services, events, and products promptly and fairly.

2. Membership Fees

  • Non-Refundable Fees: Membership fees paid to IDLA are non-refundable. Once a membership application is approved and payment is processed, no refunds will be issued.
  • Membership Cancellation: You may cancel your membership at any time. However, the cancellation will not entitle you to a refund of any membership fees already paid. The benefits of your membership will remain active until the end of the current subscription period.

3. Event Registrations

  • Refund Requests: If you are unable to attend an event for which you have registered, you may request a refund by contacting us at least 14 days prior to the event. Refund requests made after this period will not be eligible for a refund.
  • Refund Processing: Approved refund requests for event registrations will be processed within 30 business days. The refund will be issued through the original payment method.
  • Transfer of Registration: If you cannot attend an event, you may transfer your registration to another individual by notifying us at least 7 days before the event date. Please contact us to arrange the transfer.

4. Product Purchases

  • Return Eligibility: Products purchased through IDLA can be returned within 30 days of the purchase date if they are unused, in their original packaging, and in a resalable condition. Digital products and downloadable content are not eligible for returns or refunds.
  • Return Process: To initiate a return, please contact us with your order details. You are responsible for the cost of return shipping. Once we receive the returned product and verify its condition, we will process your refund.
  • Refund Processing: Refunds for eligible product returns will be processed within 15 business days after receiving the returned item. Refunds will be issued to the original payment method used for the purchase.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange for a replacement or issue a refund at no additional cost to you.

5. Workshops and Courses

  • Refund Policy: For workshops and courses organized by IDLA, refund requests must be submitted at least 14 days before the start date of the workshop or course. Refunds will not be issued for requests made after this period.
  • Transfer of Enrollment: If you are unable to attend a workshop or course, you may transfer your enrollment to another individual by notifying us at least 7 days before the start date. Please contact us to facilitate the transfer.
  • Cancellation by IDLA: If a workshop or course is canceled by IDLA, you will receive a full refund. We will notify you of the cancellation and process your refund within 30 business days.

6. Subscriptions and Services

  • Refund Policy: Fees for subscriptions and other ongoing services are generally non-refundable. In exceptional circumstances, such as billing errors or significant service disruptions, refunds may be considered on a case-by-case basis.
  • Cancellation Policy: You can cancel your subscription or service at any time. However, no refunds will be issued for any remaining portion of the subscription or service period. Your access to the service will continue until the end of the current billing cycle.

7. How to Request a Refund or Return

To request a refund or initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at Idlapvt@gmail.com or call us at 9779367672. Provide your order number and details of your request.
  2. Return Authorization: If applicable, we will provide you with a return authorization and instructions for returning the product.
  3. Package Your Return: Securely package the item to prevent damage during shipping. Include the return authorization in the package.
  4. Ship Your Return: Ship the package to the address provided. Retain the tracking information until your refund is processed.

8. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

© All Rights Reserved.